Welcome to ZanyWackLabs (www.zanywacklabs.com). This website and its related services are owned and operated by SPIRALUP GAMES PTE. LTD. (Company Registration Number: 202207409G), located at 2 Kallang Avenue, #08-24, CT Hub, Singapore 339407.
By accessing our website, registering an account, or purchasing our virtual gaming packages and digital contents (designed exclusively for games operated, published, or legally authorized by SPIRALUP GAMES PTE. LTD.), you agree to be bound by the following Terms of Service. Please read them carefully before making any purchase. These terms are explicitly structured to comply with international e-commerce practices, Stripe merchant guidelines, and European consumer protection regulations.
①. Eligibility and Geographic Restrictions
Our services, website, and virtual gaming packages are exclusively marketed, targeted, and made available to users located within the European region (including the European Union, European Economic Area, and the United Kingdom). By accessing our website or placing an order, you represent and warrant that you are a legal resident of the European region and are at least 18 years of age. If you are located outside the European region or are under 18, you are strictly prohibited from purchasing our products or submitting any financial transactions on this website.
②. Nature of Sale and Immediate Waiver of Right of Withdrawal
All products offered on ZanyWackLabs are purely virtual, digital gaming packages and in-game contents. No physical goods will be shipped, and no physical logistics tracking numbers will be provided.
One-Time Purchase and Non-Refundable Sale
Every transaction represents a one-time purchase for the immediate delivery of digital content. Due to the instantaneous nature of digital delivery, all sales are final, non-refundable, and non-reversible once the content has been successfully credited to your account.
EU 14-Day Right of Withdrawal Waiver
In strict accordance with European Union Consumer Rights Directive rules regarding digital content:
Important Notice for European Consumers: By purchasing and initiating the delivery or access of our virtual gaming packages, you explicitly acknowledge and agree that once the performance or delivery of the digital content has begun, you lose and waive your 14-day right of withdrawal (the right to a refund without giving any reason). Unauthorized chargebacks, payment disputes, or fraudulent friendly fraud claims via our payment processor (Stripe) will be formally contested. These agreed-upon terms, along with digital delivery logs, will be provided as binding evidence of purchase and immediate execution to the relevant payment networks to defend the validity of the transaction.
③. Limited License and Intellectual Property Rights
When you purchase a virtual gaming package from ZanyWackLabs, you are not buying ownership of any software, graphics, or code.
Limited Use License
Subject to your compliance with these Terms, SPIRALUP GAMES PTE. LTD. grants you a non-exclusive, non-transferable, revocable, and limited license to access and use the purchased virtual items solely within our designated, proprietary gaming environment for personal, entertainment, and non-commercial purposes. You acquire a right of use, not ownership.
Intellectual Property Protection
All assets associated with ZanyWackLabs and the underlying games—including but not limited to website source code, software, game mechanics, visual art, graphics, illustrations, characters, animations, and audio elements—are entirely original, proprietary, or legitimately licensed properties belonging exclusively to SPIRALUP GAMES PTE. LTD. Users are strictly prohibited from:
- Extracting, ripping, or copying any art, assets, or underlying code from the platform.
- Modifying, reverse-engineering, or creating derivative works based on our digital products.
- Utilizing any game elements or brand assets for external commercial use, reselling, or unauthorized distribution.
- Engaging in real-money trading (RMT) of virtual assets outside of our officially permitted channels.
④. Payment, Security, and Fraud Prevention
All payments on our website are securely handled, processed, and verified through our third-party payment processor, Stripe. You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store. We reserve the right to refuse, suspend, or cancel any order or account if fraud, unauthorized use, or an illegal transaction is suspected.
⑤. Governing Law and Dispute Resolution
These Terms of Service and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of Singapore, while fully respecting mandatory consumer protection laws of your country of residence within the European region.
Any inquiries, complaints, or support requests regarding your transaction should be sent directly to our official customer support email at crazy@zanywacklabs.com. We pledge to respond to and address all legitimate inquiries within 24 hours to resolve disputes amicably before escalation.
