Welcome to ZanyWackLabs, operated by SPIRALUP GAMES PTE. LTD. (“we,” “us,” or “our”). These Digital Delivery Terms govern the purchase, licensing, and delivery of our virtual whack-a-mole game asset packages (“Products”) sold exclusively to customers located in Europe. By placing an order on our website (www.zanywacklabs.com), you expressly agree to be bound by these terms.
①. Nature of the Products & Intellectual Property Guarantee
All Products offered on our website are pre-made, ready-to-use digital download asset packages intended for entertainment and game integration.
- No Customization: Our business model operates strictly on a “Customer Order → File/Link Delivery → Transaction Concluded” basis. We do not provide subsequent custom development, bespoke modifications, or post-sale design services. You are purchasing the digital package exactly as described on the product page at the time of purchase.
- Intellectual Property Guarantee: We warrant that all virtual assets, graphics, and code included in our Products are either originally created by us or properly licensed for commercial distribution. The Products do not infringe upon the intellectual property, copyrights, or trademarks of any third party.
②. Immediate Digital Delivery Method
Because our Products are purely virtual digital assets, no physical shipping is involved, and no logistical tracking numbers will be provided.
- Delivery Process: Upon successful payment confirmation via Stripe, the digital files or a unique download link will be automatically and immediately generated and dispatched to the email address you provided during checkout.
- One-Time Sale: Each purchase constitutes a one-off, fully executed transaction for the specified digital package.
③. Waiver of the 14-Day Right of Withdrawal (EU/Europe Regulation)
Under European Union consumer protection laws, consumers generally retain a 14-day right to withdraw from online purchases. However, this statutory right does not apply to the supply of digital content not delivered on a tangible medium once the performance of the contract has begun.
CRITICAL NOTICE FOR EUROPEAN CUSTOMERS:
By placing your order and completing your payment, you provide your express prior consent to the immediate performance of this contract. You explicitly acknowledge and agree that once the digital delivery process begins (i.e., the download links or digital files are dispatched to your email), you waive and forfeit your 14-day right of withdrawal and any subsequent right to a standard refund.
Customer Satisfaction Buffer: If you experience download failures, file corruptions, or major discrepancies with the product description, please contact our support team at crazy@zanywacklabs.com before taking any further action. We are fully committed to resolving technical issues or providing appropriate alternative solutions.
④. Chargebacks, Fraud Prevention & Dispute Resolution
As a provider of intangible, instant-delivery digital assets, we implement rigorous security measures to mitigate payment disputes and fraudulent activities.
Since delivery is executed immediately upon payment confirmation, our servers automatically log comprehensive, verifiable fulfillment data. This includes but is not limited to delivery timestamps, recipient email server receipts, download activation logs, and user IP addresses.
In accordance with Stripe’s dispute resolution guidelines, any unauthorized chargebacks or fraudulent dispute claims will be vigorously contested using these delivery and access logs as concrete proof of fulfillment.
⑤. Company Contact and Corporate Information
If you experience any technical difficulties with your digital download link or have questions regarding your order, please contact us immediately.
Brand Name: ZanyWackLabs
Company Name: SPIRALUP GAMES PTE. LTD.
Company Registration No.: 202207409G
Registered Address: 2 Kallang Avenue, #08-24, CT Hub, Singapore 339407
Customer Support Email: crazy@zanywacklabs.com
Telephone: +65 65382591
