Welcome to the ZanyWackLabs Help Center. We are dedicated to providing a seamless, high-quality virtual gaming experience. Below you will find key information regarding our virtual indie gaming packages, secure transaction routing, and digital delivery.
1. General & Account
What is ZanyWackLabs?
ZanyWackLabs is an innovative digital entertainment brand specializing in premium, single-player virtual arcade games inspired by classic concepts. The brand is owned and operated by SPIRALUP GAMES PTE. LTD., a legally registered entity in Singapore (Registration No. 202207409G).
Who can purchase your virtual packages?
Our virtual gaming packages and in-game content are designed for features optimized within the European region. In compliance with our global safety standards and Terms of Service, users must be at least 18 years of age to create an account and make purchases.
2. Payments & Security
Which payment methods do you accept?
To ensure maximum security, all transaction routing is processed via Stripe, a globally trusted payment infrastructure. Through Stripe, we securely accept all major debit and credit cards (Visa, Mastercard, American Express) along with integrated European local payment options.
Is my payment information safe?
Yes. ZanyWackLabs operates under a zero-storage policy for financial credentials. Your credit card data is never seen, processed, or stored on our servers. All transactions are fully encrypted and handled directly by Stripe in strict compliance with PCI-DSS (Payment Card Industry Data Security Standard).
3. Shipping & Delivery
How will I receive my virtual gaming package?
Because our products consist entirely of 100% digital content and in-game unlocks, no physical shipping or logistics tracking numbers are involved.
Upon successful payment confirmation via Stripe, your digital access details or account activation link will be processed instantly and sent directly to your registered email address.
What should I do if I haven’t received my delivery email?
Please check your “Spam” or “Promotional” folders, as automated filtering systems can sometimes misroute digital deliveries. If your confirmation link does not arrive within 15 minutes of purchase, please contact our support team immediately at crazy@zanywacklabs.com with your order details for manual verification.
4. Cancellations, Refunds & Support Disputes
Can I get a refund for my digital package?
We want you to have an excellent experience with our games. However, due to the nature of immediate digital delivery, purchases are generally final once performance begins.
In accordance with the European Union Consumer Rights Directive regarding digital content, your 14-day right of withdrawal concludes the moment the digital content is provisioned or accessed. If you experience any technical issues or did not receive your intended content, please contact our support desk prior to account activation so we can review your case for an eligible adjustment or refund.
How are unrecognized transactions handled?
We prioritize transparency and fraud prevention. In the event of an unverified dispute or chargeback initiated via financial networks, we are required to submit system access logs, account verification data, and delivery timestamps to Stripe as binding evidence of fulfillment.
To avoid administrative delays or account suspension, we strongly encourage you to contact our 24/7 support desk first to resolve any unrecognized billing queries or technical errors directly.
5. Customer Support
How can I contact customer service?
Our player support team is here to assist you with any inquiries, account configurations, or technical assistance:
- Email: crazy@zanywacklabs.com
- Phone: +65 65382591
- Corporate Address: SPIRALUP GAMES PTE. LTD., 2 Kallang Avenue, #08-24, CT Hub, Singapore 339407
What are your support response times?
To support our active players across European time zones, our help desk monitors inquiries around the clock. Please include your order number and account email in your message, and we guarantee a comprehensive response or resolution within 24 hours.
