Welcome to ZanyWackLabs (www.zanywacklabs.com). ZanyWackLabs is owned, operated, and published by SPIRALUP GAMES PTE. LTD. We value your privacy and are committed to protecting your personal data. This Privacy Policy explains how SPIRALUP GAMES PTE. LTD. collects, uses, processes, and protects your information when you purchase our proprietary virtual gaming packages and digital contents, in strict compliance with the General Data Protection Regulation (GDPR) and other applicable European and international data protection laws.
①. Data Controller
For the purposes of the GDPR and other data protection regulations, the Data Controller responsible for your personal data is:
Company Name: SPIRALUP GAMES PTE. LTD.
Company Registration Number: 202207409G
Registered Address: 2 Kallang Avenue, #08-24, CT Hub, Singapore 339407
Contact Email: crazy@zanywacklabs.com
②. Information We Collect and Third-Party Payment Processing
To fulfill your orders and provide our services, we collect necessary personal data, including your name, email address, and billing information.
Third-Party Payment Processor (Stripe)
We do not store or collect your payment card details on our servers. All financial transactions and payment processing are handled securely by our third-party payment processor, Stripe.
- Your payment information is provided directly to Stripe, whose use of your personal information is governed by their own Privacy Policy.
- Stripe adheres to the standards set by PCI-DSS (Payment Card Industry Data Security Standard) as managed by the PCI Security Standards Council, ensuring the secure handling of credit card and transaction data.
- Stripe acts as an independent data controller/processor regarding your payment details to prevent fraud, manage chargebacks, and secure financial networks.
③. Data Retention Period
We will only retain your personal data for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements.
- Account and Transaction Data: In accordance with European legal and tax frameworks, transaction data, purchase history, and related customer records will be retained for a period of 7 years following the date of the transaction to comply with statutory legal and financial audit obligations.
- Customer Support Communications: Any data submitted via customer support inquiries will be retained for up to 2 years after the resolution of the query to ensure service continuity and dispute resolution.
Once the retention period expires, your personal data will be securely deleted or irreversibly anonymized.
④. Geographic Scope and Age Restriction Policy
Our website, products, and virtual gaming packages are exclusively designed, owned, marketed, and available for adult users residing within the European region.
- Geographic Limitation: We do not intentionally offer services, target marketing, or collect data from individuals outside of the European region (including the EU, EEA, and the UK).
- Age Threshold Notice: You must be at least 18 years of age and a resident of the European region to use our website, register an account, or purchase any virtual gaming packages. We do not knowingly collect or solicit personal data from anyone outside this jurisdiction or under the age of 18.
- Unauthorized Transactions: If we discover that a minor under 18 or a non-European resident has provided us with personal information or initiated an unauthorized financial transaction, we will immediately terminate the account, delete the associated data, and take appropriate steps to resolve the transaction in compliance with Stripe and credit card network rules. Please note that all transactions of virtual goods are also subject to our Terms of Service.
⑤. Your Rights Under the GDPR
As a resident of the European region, you possess the following rights regarding your personal data:
- The Right to Access: You can request copies of your personal data.
- The Right to Rectification: You can request that we correct any inaccurate or incomplete information.
- The Right to Erasure (“Right to be Forgotten”): You can request the deletion of your data under certain legal conditions (subject to statutory tax/financial retention laws).
- The Right to Restrict Processing: You have the right to request that we restrict how we process your data.
- The Right to Data Portability: You can request the transfer of your data to another organization.
To exercise any of these rights, please contact our support team at crazy@zanywacklabs.com. We will respond to your request within 30 days.
⑥. Updates to this Privacy Policy
We may update our Privacy Policy from time to time to reflect changes in our practices or legal obligations. Any updates will be posted on this page with a revised “Last Updated” date.
