Thank you for shopping at ZanyWackLabs, operated by SPIRALUP GAMES PTE. LTD. (“we,” “us,” or “our”). We specialize in providing premium, pre-made virtual casual arcade game packages (including whack-a-mole mechanics, collectively referred to as “Products”) exclusively to customers located in Europe.
Because our Products are purely digital assets delivered instantly via email or download links, our Refund Policy is governed by specific regulations concerning digital content under European Union consumer protection laws.
1. European Union 14-Day Right of Withdrawal Waiver
Under EU consumer protection rules, consumers generally have a 14-day right to cancel and return online purchases without giving any reason. However, this right does not apply to the supply of digital content that is not supplied on a tangible medium once the performance has begun.
IMPORTANT NOTICE:
By purchasing our digital products and completing your checkout, you provide your express prior consent for the immediate delivery of the content. You explicitly acknowledge and agree that once the digital delivery begins (i.e., the download link or digital files are sent to your email address), you waive and forfeit your 14-day right of withdrawal, and the sale becomes final and non-refundable.
2. Nature of Transaction and Delivery
- Pre-made Digital Assets: All sales operate on a strict “Customer Order → File/Link Delivery → Transaction Concluded” model. We offer only pre-made, instant-download asset packages. We do not provide subsequent custom design, development, or modifications.
- No Physical Shipping: Because these are digital goods, there are no physical tracking numbers or shipping carrier logs. Delivery is proven via our automated system’s email transmission logs and download timestamps.
3. Exceptions and Technical Issues
While all successful deliveries of non-defective pre-made digital assets are final and non-refundable, we are committed to ensuring our Products function as described. Refunds or replacements will be processed under the following strict circumstances:
- Failure to Deliver: If our system fails to transmit the download link or digital files to your provided email address within 24 hours of successful payment confirmation, and our support team cannot manually fulfill the order.
- Defective or Corrupted Files: If the downloaded digital files are proven to be corrupted, defective, or fundamentally non-functional, and we are unable to provide a working replacement file or solution within 5 business days of your notification.
To report a genuine technical issue, please contact our support team at crazy@zanywacklabs.com with your order number and clear proof of the technical error (such as screenshots or error logs) so we can assist you.
4. Dispute and Chargeback Policy
As a merchant dealing in instant-delivery digital assets, we actively monitor and log all transactions to prevent friendly fraud and unauthorized chargebacks.
- Since physical shipping logs are not applicable, delivery fulfillment is verified via our automated system’s server transmission logs, IP access records, and download timestamps.
- In the event of an unjustified chargeback or dispute (e.g., claiming “product not received” despite successful delivery logs), ZanyWackLabs will submit comprehensive technical evidence and server logs to Stripe and the relevant banking institutions to verify contract fulfillment.
5. Corporate Contact Information
For any questions regarding this Refund Policy or to seek technical assistance with your purchase, please contact us directly:
- Brand Name: ZanyWackLabs
- Company Name: SPIRALUP GAMES PTE. LTD.
- Company Registration No.: 202207409G
- Registered Address: 2 Kallang Avenue, #08-24, CT Hub, Singapore 339407
- Customer Support Email: crazy@zanywacklabs.com
- Telephone: +65 65382591
